Sunplay - Will Not Honor Warranty

They advertise a return within 5 day policy to get your money back for defective items.However the apply the warranty on a discretionary basis.

I own a pool repair service which has been in business for 30+ years and we are a Pentair warranty repair facility. I ordered a control board for a customer which the day after receiving was deemed defective by Pentair via their pool professional service line. I asked SunPlay to exchange the item and their reply was I must have damaged it on installation. The decision was based on zero evidence since they did not ask for anything but the serial number.

If they treat a pool service professional like this, be careful as a home owner.

We have a A rating on Angie's List and 4-1/2 star on Yelp!.I will no longer buy items from SunPlay due to their flaky warranty policy.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
Product or service
Warranty Policy
Review category
Household Services
review #525304 by

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