You sent me two packages of Haviland ph Increaser each of which was 10lbs. I only ordered one. I called customer service and they would not allow me to return the one I did not order. They said it was against the law. They refused to let me speak to a supervisor. I...Read more
They advertise a return within 5 day policy to get your money back for defective items. However the apply the warranty on a discretionary basis. I own a pool repair service which has been in business for 30+ years and we are a Pentair warranty repair facility. I...Read more
I recently purchased an expensive Pentair pool pump from them ($800+). They sent me an item that appears to be an open-box or possibly used or refurbished item. My reasonings are: - The product was not properly packed, and it's dusty from the outside. - I also found...Read more
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