I ordered replacement parts for my Barracuda Pool cleaner that I thought I had lost. And found them a few minutes after placing order. Since it was a Sunday, I couldn't call. So I submitted a request to cancel my order on their website Contact form. I got a...Read more
Charges on account from pool service I never approved or authorized. When I called Paul at Sunplay he said he can charge (sell) me anything he thinks I need without approval. I said I would like to be notified moving forward and he told me that he didn't need my...Read more
"BUYER BEWARE!!! Sunplay has cheaper prices on SOME pool equipment, but not on everything. However, always remember the words your parents told you, "If it sounds too good to be true, it probably is!" I first tried Sunplay when purchasing my Pentair pool and spa...Read more
You sent me two packages of Haviland ph Increaser each of which was 10lbs. I only ordered one. I called customer service and they would not allow me to return the one I did not order. They said it was against the law. They refused to let me speak to a supervisor. I...Read more
They advertise a return within 5 day policy to get your money back for defective items. However the apply the warranty on a discretionary basis. I own a pool repair service which has been in business for 30+ years and we are a Pentair warranty repair facility. I...Read more
I recently purchased an expensive Pentair pool pump from them ($800+). They sent me an item that appears to be an open-box or possibly used or refurbished item. My reasonings are: - The product was not properly packed, and it's dusty from the outside. - I also found...Read more
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