I would never order another product from this company because of the company they use for free delivery. They have the cheapest prices and I ordered. I am not sure how good the product is because I have not received the equipment. The delivery service AAA Cooper in...
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We were excited to sign up for Sunplay's weekly spa maintenance program. What a farce! The first time a service tech came to clean and treat the spa, he "forgot" his equipment, the chemicals in his truck were frozen and he had to rush because he was behind schedule....
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Sunplay Verified Representative

Sorry to hear you were unhappy with our service. The average cost for weekly spa maintenance will typically run between $50 to $75 on average. Some months may be higher and so...

This is the worst experience of my life. I WISH i would have read all reviews first. BEWARE!!! NEVER buy from these guys. They sell crappy products. I received, had my pool guy install, it IMMEDIATELY failed, and Sunplay said they couldn't do anything about it because...
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I didn't like
  • Customer service or return policy
The aquabot breeze xls is a major piece of junk, mine lasted 7 days, and trying to get a replacement from was a joke. Avoid Both of these products unless you have time to waist and want to be very disappointed. The unit started then made air bubbles from...
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Boyd Horton

Was thinking of buying an Aquabot Breeze from them. But, after reading the reviews, I think I will go somewhere else.

I ordered a part for my spa heater and selected the overnight delivery option and paid the extra $26 for this option. The part was picked up at 3:38 on Friday 4-22-16 by FedEx. It turns out overnight means we'll try to get it there when it is convenient. The part is...
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I didn't like
  • Deceptive shipping
I ordered a bottom manifold and an air vent screen for a cartridge filter.when I ordered the manifold I used the number on the old manifold to order but when the manifold and air vent screen came it was like it was poorly molded and looked the same but was a hair to...
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I ordered replacement parts for my Barracuda Pool cleaner that I thought I had lost. And found them a few minutes after placing order. Since it was a Sunday, I couldn't call. So I submitted a request to cancel my order on their website Contact form. I got a...
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Charges on account from pool service I never approved or authorized. When I called Paul at Sunplay he said he can charge (sell) me anything he thinks I need without approval. I said I would like to be notified moving forward and he told me that he didn't need my...
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"BUYER BEWARE!!! Sunplay has cheaper prices on SOME pool equipment, but not on everything. However, always remember the words your parents told you, "If it sounds too good to be true, it probably is!" I first tried Sunplay when purchasing my Pentair pool and spa...
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Contact Sunplay

Headquarters Address:
1278 S. 1200 W
Ogden, UT 84401
(801) 479-3300
You sent me two packages of Haviland ph Increaser each of which was 10lbs. I only ordered one. I called customer service and they would not allow me to return the one I did not order. They said it was against the law. They refused to let me speak to a supervisor. I...
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